1. Introduction
This Return Policy describes how Premium Choice Inc. (“Premium Choice,” “we,” “us,” or “our”) handles returns and exchanges for products supplied through our website, https://premiumchoice.us (the “Site”).
2. Who This Policy Applies To
Premium Choice is a business-to-business importer and distributor of Asian and international grocery, beverage, and specialty food products. We supply wholesale buyers, retailers, and foodservice businesses across the United States. Return and exchange terms are handled directly with each buyer as part of the ordering relationship, and this policy describes our general terms for that process.
3. Return Eligibility
We accept returns for defective products only. A product is considered defective if it is damaged, spoiled, mislabeled, or otherwise does not match the condition or specification confirmed at the time of order.
4. Non-Defective Products
We do not accept returns for non-defective products, including returns requested due to a change of preference, overordering, or similar reasons unrelated to a product defect.
5. Exchanges
We accept exchanges. If a product you received is defective, we will work with you directly to arrange a replacement or an exchange for an alternative product, depending on availability.
6. How to Request a Return or Exchange
To request a return or exchange, contact our team directly with your order details and a description of the issue:
Phone: +1 (872) 235-7476
Email: premiumchoice.us@gmail.com
Or visit our Contact page.
Please contact us as soon as possible after receiving your order so we can address the issue promptly. We will confirm the next steps, including any return shipping instructions, directly with you once your request is reviewed.
7. Return Shipping
Return shipping arrangements for defective products are confirmed directly with each buyer at the time a return is approved.
8. Refunds
Where a return is approved and a replacement or exchange is not selected, refund method and timing will be confirmed directly with the buyer as part of resolving the return.
9. Geographic Scope
This Return Policy applies to orders shipped within the United States.
10. Changes to This Return Policy
We may update this Return Policy from time to time. Any changes will be posted on this page.
11. Contact Us
Premium Choice Inc.
6312 N Claremont Avenue, Apt 2E
Chicago, IL 60659
Phone: +1 (872) 235-7476
Email: premiumchoice.us@gmail.com